Shipping Policy

Updated 1/14/2020

Overview

If you have questions about shipping, please email us at support@muddybites.com along with your order number.

Shipping times

Most orders are shipping out from our facility within 72 hours (*unless stated otherwise on our website pricing, order, & checkout pages*).

Once your order is shipped, you will receive a tracking number to the email you provided when checking out to track your order. We ship using USPS. When shipped, your order typically arrives in 3-5 business days.

NOTICE

Refunds or cancellations are NOT available once your order has been either:
1. Prepared to shipped (meaning your order has been bagged up & a shipping label has been purchased).
2. Already picked up, or delivered, by our USPS location.

Failed deliveries or lost packages

If your order shows delivered by USPS via your tracking code, but you're unable to locate it within your mailbox, doors, etc. please email us at support@muddybites.com and we'll help you from there.

Failed delivery or lost packages within USPS can happen from time to time. So, our first step will be to verify some information with you and then we'll have you send us your address again for confirmation. If needed, we will then attempt to send you another shipment.

If our 2nd shipment attempt has failed, we are no longer responsible to cover shipping costs nor refund your order.

Contact us

For more information about our Shipping Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@muddybites.com or by mail using the details provided below:

Muddy Bites
[Re: Privacy Compliance Officer]
Muddy Bites LLC, 2610 Northridge Parkway, Suite 107, Ames IA 50010, United States
Have a question about our Shipping Policy? Get in touch