We don't bite
We’re here to help! Contact our amazing support team and we'll get back to you typically within a few hours (between 9am-5pm CT, Monday through Friday).
Frequently Asked Questions
YES :) Right now all orders through our website are being shipped with ice packs to help keep your order in perfect condition. If your order arrives with any issues, please use the form above and our team will assist you ASAP!
There are 14 bites in each bag and every (single) bag of Muddy Bites weighs approximately 2.33oz.
At this time, no. To be transparent, shipping ONE bag of Muddy Bites just doesn't make sense with the increasing postage rates. Plus, you'd be mad you only bought one bag because you're going to love them! :)
On orders above $40, we do! We wish we could offer free shipping on ALL orders, but with rising postage cost every year, this becomes difficult. We ship most orders using USPS, otherwise a combination between FedEx/UPS for larger orders. All orders typically ship out within 24 hours and arrive in 2-3 days.
Orders are typically fulfilled within one business day (unless stated otherwise at checkout). Orders placed before 1pm are shipped out same day and orders placed after 1pm CT will often be shipped out the following day. We ship Monday-Friday and use USPS for most orders and FedEx/UPS for larger orders.
Simply use the form above and enter as much information as possible (like your order number, questions, etc.) so we can understand your request. From there, our team will be able to look into your order and provide you some information!
With the hot summer season we experienced this year, we really didn't have much of a melting issue be reported at all! :) But if any orders did, including yours, we always aim to make things right! All orders are usually shipped and delivered within 2-3 days to avoid melting as much as we can.
No. Once your order has been fulfilled (meaning we bought a shipping label, boxed up your order, & you received an email with tracking information), we cannot change your shipping address. Nor are we responsible for lost packages due to invalid shipping addresses.
Room temp is completely fine! We've also heard people put them in the freezer for a nice cold treat. But due to our product containing chocolate, we recommend keeping in a cool or room temperature environment. All orders are shipped in a box by FedEx to ensure a 2-3 delivery window to help avoid melting during the summer seasons.
At this time, we do not have a vegan or gluten-free version of Muddy Bites. However, our product and facility is peanut and tree-nut free with cross-contamination prevention. We are also OU-D kosher certified!
Yes - Milk, Wheat, & Soy
Our Subscribe & Save program is super easy! You simply choose your flavor, hit the "Subscribe & Save" option vs the one-time option, and then choose your delivery schedule (2, 4, or 8 week delivery). From there, we will ship Muddy Bites (as long as your subscription is active) to you every single month (or based on your delivery schedule)! Our subscriptions are powered by Skio which makes it super easy for you to edit, cancel, swap out products, skip a delivery, & more. You can manage your subscription here.
Unfortunately, we only ship within the United States at this time. However, we promise we're working on international shipping, there are just a few moving pieces dealing with shipping chocolate all over the world.
Yes! You can go to our locations page here to find some stores near you!
To get started with our wholesale program, please head to this link and fill out our application. Our sales team will be in touch shortly after!
Email us at firstname.lastname@example.org
Nice, using your audience for free Bites? Haha we get it. Come join our Brand Ambassador program by signing up here!